Support

Refunds for returned orders are processed within 7-10 business days after the product is received at our facility. The refund will be credited to your original payment method within 10 business da...

Dispatched orders are already in transit and handled by the courier. At this stage, we are unable to intercept or stop the shipment. However, you can return the product or choose to keep it with a ...

If you choose to refuse delivery of your order, the package will be returned to us. According to our policy, orders that are refused at the time of delivery are not eligible for a refund. By refusi...

To track your dispatched order: Use the tracking number provided in your shipping confirmation email. Visit the courier’s website (e.g., DHL, Hermes, La Poste) and enter the tracking number for rea...

You will receive a shipping confirmation email once your order has been dispatched. The email will include your tracking number and details about the courier handling the delivery.

If you no longer want the order, you can: Refuse the delivery: When the courier attempts to deliver the package, you can refuse to accept it. It will then be returned to our facility. Return the ...

Unfortunately, once an order has been dispatched, it cannot be canceled as it is already on its way to you. However, you can choose to return the product after receiving it. Please contact our cust...

You can use any shipping carrier that provides a tracking option. Common carriers include: DHL Hermes Colis Privé La Poste Always ensure you get a tracking number for your return.

If your tracking information shows that your return was delivered, but you haven’t received your refund, please contact our customer support team. Provide them with your return tracking number so t...

If the tracking information shows that your return hasn’t been delivered after the expected time, contact the shipping carrier for updates. If there are delays or issues, provide the tracking numbe...