Support
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How long does it take for my return to be delivered?
Delivery times vary depending on the shipping carrier and your location.Typically, returns take between 5 and 10 business days to arrive at our facility. Use your return tracking number to check th...
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Can I send my return without a tracking number?
While it is possible to send a return without a tracking number, we strongly recommend using a trackable shipping method. Without a tracking number, we cannot confirm receipt of the return or proce...
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How can I track my return shipment?
Use the return tracking number provided by the shipping carrier to track your shipment: Visit the carrier's website (e.g., DHL, Hermes, La Poste) Enter the tracking number in the provided tracking ...
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Do I need to share the return tracking number with you?
Yes, to help us process your return efficiently, please share the return tracking number with our customer support team. This will allow us to confirm the return has been delivered to our facility.
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How can I get a return tracking number?
You can obtain a return tracking number by using a trackable shipping method when sending your return. This number is provided by the carrier (e.g., DHL, Hermes, La Poste) at the time of shipment. ...
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What is a return tracking number?
A return tracking number is a unique identifier provided by the shipping carrier when you return an item. It allows you to track the shipment and confirm that it has been delivered to our returns f...